Safety · Control · Wellbeing
Gaming at NanoGames is meant to be fun. We've built a full set of responsible gaming tools specifically for Pakistani players — so you stay in control, play within your means, and reach out for help if you ever need it. This page explains every tool we offer and how to use it.
Understanding Responsible Gaming
In Pakistan, online gaming and sports betting — especially around PSL cricket season — has become a popular pastime for millions of adults. Most people who play on NanoGames do so for the thrill of the game, the buzz of a live match, or the fun of spinning a slot. They set a budget, they stick to it, and they enjoy themselves. That is what gaming is supposed to be.
But for some people, gambling can shift from a source of entertainment to a source of stress. Responsible gaming means recognising that risk and doing something about it — before it becomes a serious problem. NanoGames has built tools and policies that help players stay in that healthy zone. Our responsibility is to give you those tools and to make sure you can access them easily, at any time, without judgment.
This page covers every responsible gaming feature available to NanoGames players in Pakistan, the warning signs of problem gambling, and what to do if you or someone you know needs support.
Platform Tools
Every one of these tools is available in your account settings right now. All are free, all take effect immediately, and all can be accessed from your phone without needing to contact support.
Set a maximum amount you can deposit into NanoGames per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Increases take 24 hours to process — a deliberate cooling-off window built into the system.
Cap the total amount you can lose in a defined period — daily, weekly, or monthly. When your losses hit the cap, NanoGames blocks further play until the period ends. This is one of the most effective tools available and is completely self-managed in your account settings.
Set a maximum session length. NanoGames will display a visible countdown during play, and prompt you when you're approaching your limit. When the limit is reached, you'll be logged out automatically. You can set session limits from as little as 15 minutes up to eight hours.
Need a short break? A cool-off period locks you out of NanoGames for a set duration — 24 hours, 72 hours, one week, or one month. During a cool-off you cannot log in, deposit, or place bets. The period cannot be shortened once activated. All limits and bonuses pause during the cool-off.
Self-exclusion is a permanent or extended removal from NanoGames. Options range from six months to five years, or a permanent lifetime ban. Once activated, NanoGames will close your account, return your balance, and flag your details with relevant responsible gaming registries so you cannot re-register during the exclusion period.
During a cool-off or self-exclusion period, all promotional communications from NanoGames are automatically suspended. You can also opt out of marketing messages permanently at any time through your account settings or by emailing support — no questions asked.
How to Use the Tools
Step-by-step guide for Pakistani players on how to activate each responsible gaming feature on NanoGames in under two minutes.
Deposit and loss limits are the most commonly used responsible gaming tools on NanoGames. Setting them takes less than a minute and they activate right away — there's no waiting period for reductions.
Session timers work across all NanoGames products — sports betting, crash games, slots, and live casino. The timer runs even if you switch between products during a session.
A cool-off is designed for players who feel they're playing too much but aren't ready for a full self-exclusion. It's a temporary pause. NanoGames cannot lift a cool-off before the period expires, even if you request it — this is intentional.
Self-exclusion is the strongest responsible gaming measure NanoGames offers. If you feel that gaming is negatively affecting your life, self-exclusion is the right step. Your account balance will be returned to you after the exclusion is applied.
Know the Signs
Problem gambling doesn't always announce itself. A lot of players in Pakistan who develop unhealthy gambling habits start with small, normal-looking behaviour that gradually escalates. Being able to recognise the warning signs early — in yourself or someone close to you — makes a huge difference in how quickly the situation can be addressed.
These warning signs don't mean someone is definitely a problem gambler, but they are strong indicators that it's worth taking a step back and reviewing your habits honestly. NanoGames takes these signals seriously and may contact players proactively if our monitoring systems detect patterns consistent with problem gambling.
Talk to Our Support Team
Our support team is trained to help with responsible gaming queries. If you're not sure whether you have a problem, talking to someone is a good first step. No judgment. Available 24/7 in Urdu and English.
support@nanogames.click
Depositing money you need for rent, food, bills, or family expenses onto NanoGames is a serious warning sign. Gambling money should always be discretionary income that you are genuinely comfortable losing.
Increasing your bet sizes or depositing more money specifically to try to win back money you've already lost is known as "chasing losses" — one of the most common and dangerous gambling behaviours.
Hiding the amount you gamble — or the amount you've lost — from family members or close friends is a sign that you know on some level that the behaviour has become unhealthy.
If you find yourself restless, irritable, or preoccupied with gambling when you're not actively playing, this suggests the activity has moved beyond entertainment and may be affecting your mental wellbeing.
Using gambling as a way to cope with anxiety, depression, loneliness, or everyday stress is a significant warning sign. Gaming should be a leisure activity, not a coping mechanism.
Missing work, neglecting family duties, or spending time you should be sleeping or working on gambling sessions indicates that gaming has taken an unhealthy priority in your life.
If you have tried to cut back on your gambling or stop entirely, and found yourself unable to stick to that decision, this suggests a loss of control that needs to be addressed with support.
Self-Assessment
Answer honestly. This isn't a diagnosis — it's a starting point for reflection.
Protecting Minors
NanoGames enforces a strict 18+ policy. No person under the age of 18 is permitted to register, deposit, or play on the platform. This is non-negotiable. We use both electronic age verification at the point of registration and document verification for accounts with higher withdrawal volumes.
If a player is found to be under 18, their account is closed immediately, all deposits are returned, and all winnings are forfeited. Accounts that helped or facilitated the underage registration may also be reviewed.
Parents and guardians in Pakistan who are concerned about a minor accessing NanoGames should contact us immediately at support@nanogames.click. We will act within 24 hours.
All accounts are checked against electronic databases at registration. Anyone who cannot be verified as 18+ is prevented from completing the process.
Withdrawals above Rs 25,000 require CNIC verification. This creates an additional checkpoint to confirm player identity and age before large sums are paid out.
NanoGames recommends parents install device-level parental controls. Contact our support team and we will help you identify the right tools for your device.
Getting Help
Taking the first step toward getting help takes courage. Here is what happens when you reach out to NanoGames for responsible gaming support.
Reach out via live chat (available 24/7 on nanogames.click) or email support@nanogames.click. Tell us you want to talk about responsible gaming support. Both Urdu and English are available. You will never be judged for making this contact — we are here specifically to help with this.
Our support team will walk you through the full range of options — deposit limits, loss limits, session timers, cool-off periods, or self-exclusion. We will help you choose the tool that matches what you need right now and set it up on your account immediately.
If you opt for a cool-off or self-exclusion, any remaining real-money balance in your NanoGames account will be returned to your Easypaisa, JazzCash, or bank account within the same business day in PKR. No delays, no complications.
As soon as a cool-off or self-exclusion is in place, NanoGames removes you from all promotional mailing lists and bonus offers. You will not receive any communications designed to encourage you to return during the exclusion period.
After a cool-off period ends, your account becomes accessible again automatically. After a self-exclusion, returning to NanoGames requires contacting support — there is a mandatory 24-hour review period before any account can be reactivated after self-exclusion.
NanoGames commits to providing every Pakistani player with clear, accessible responsible gaming tools; to never marketing bonuses to players who have self-excluded or requested a break; to flagging accounts that show signs of problem gambling; to supporting players who need help without judgment; and to maintaining a gaming environment where entertainment, not exploitation, is the goal.
Contact for Responsible Gaming Support
Common Questions
Play With Confidence
Set your limits before your first deposit. Play within your budget. Use the tools we've described on this page. That's all it takes to keep NanoGames a fun part of your life rather than a stressful one. Register today and start with responsible gaming controls already in place.